All sales are final. No refunds or exchanges. 

PAYMENT

We currently accept Paypal & all major Credit/Debit Cards (Visa, MasterCard, American Express).

REFUND POLICY

As stated above, all sales are final therefore please ensure you read your selection carefully before checking out. We only offer refunds or exchanges when an item is defective upon arrival. If this is the case, please notify us by email at info@unknownnature.com and ship your item back to the listed address on the package. Once we receive and review the item, we will then process a refund that can take between 3-5 days unless you have requested an exchange; exchanges are dependent on stock availability.

SHIPPING AND HANDLING

All orders will include a tracking number so that you are able to see the journey and estimated arrival date of your order. Couriers will alternate depending on where you are located, international orders should take around 6-7 business days and UK orders should take 2-3 business days.

For our full terms and conditions, click here.